Every customer has a unique set of problems, priorities, and their own definition of “value”. Some want tools that they can use to manage their own work. Others want us to manage whole aspects of their business for them. And there’s everything in between. We offer a broad range of technologies and services to suit different customers’ needs and budgets.

Customer Loyalty Program

Our focus on expanded offerings is a commitment to create greater customer value and increase loyalty by providing the right solutions and technologies, for the right applications, in the right geographies.

Cat® Inspect
Cat® Inspect allows customers to access their equipment data on their mobile devices. This easy-to-use app lets them capture inspection data and integrate it with their other Cat data systems (Cat® App, My.Cat.Com and VisionLink), to keep a close eye on their fleet of machines.
Equipment Protection Plan (EPP)

The Equipment Protection Plan provides the highest level of repair cost protection available for new, used, and rebuilt machines. They lock in downstream parts and service revenue, ensure product quality stays proprietary, and reduce the need for goodwill credits or refunds.

Customer Value Agreements (CVAs)
Cat® Customer Value Agreements (CVAs) for Mining are customizable plans for you to do more work with lower, more predictable costs. From delivered maintenance kits to flexible payment options to tailored component cost-per-hour guarantees, it’s a convenient plan to get the most from your equipment throughout its lifecycle. Work with your Cat dealer to craft the right CVA for your operation. Visit https://bit.ly/2LO9f84 for more information.
Cat® Reman
Since 1973, Cat® Reman has helped Caterpillar, Cat dealers and our customers succeed by offering high quality, lower cost replacement parts remanufactured from genuine Cat components. We bring the value at the core of every Cat product back to life, so you can reduce waste, lower your total cost of ownership, and extend the value of your product investment.
Cat® construction equipment is designed and built to provide exceptional performance over a long service life. In order to continue to get the most out of your aging fleet, it pays to invest in quality parts that are manufactured specifically for your equipment. When you’re hesitant to deal with non-genuine parts, and purchasing new original manufactured parts doesn’t fit the budget, Yellowmark™ (a Caterpillar brand) parts are a cost-effective alternative for servicing and maintaining your Cat heavy equipment. Yellowmark™ provides Cat designed aftermarket parts for Cat equipment owners at an affordable price.
Cat® Repair Options
We want to help you find the best ways reduce your cost of ownership. We’ll work with you — combining your experience with ours. We’ll compare it to data from thousands of Cat® machines and have our highly-trained technicians make recommendations. That way, you’ll have all the information you need to make decisions with confidence.
Guaranteed buyback options

A dealer buyback is an agreement between the customer and the dealer as to the price that the dealer will buy back the unit at the end of the lease term.

Whole product lifecycle enabled by digital capability eg. logistic tracking, maintenance service reminder – Fleet Management suite
  • Retrofitting product link device
  • My.Cat.com
  • Cat® App
  • VisionLink
  • Cat® EMSolutions 
  • Preventive Maintenance
  • Remote Asset Manager (RAM) and Remote Fleet Vision
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